Frequently Asked
Questions

MatesAi.Pro is an AI-powered consultant that works on your website 24/7. Unlike a typical chatbot with rigid buttons and scripts, it holds real, natural conversations — understands what a visitor actually needs, recommends specific products or services, handles objections, and captures the lead before they leave.

Traditional chatbots follow a decision tree — click a button, get a scripted reply. MatesAi understands free-form text, reads intent, and responds like a trained human sales consultant. It adapts to every conversation, handles unexpected questions, and focuses on moving the visitor toward a decision.

MatesAi is built for any business with a website that receives inbound traffic — e-commerce, SaaS, real estate, finance, education, services, and more. If you're losing leads because visitors don't get answers fast enough, MatesAi solves that problem directly.

MatesAi communicates fluently in 50+ languages, including English, Arabic, Spanish, Italian, French, German, Russian, Chinese, and many more. It auto-detects the visitor's language and responds in kind — no setup required. Your international audience finally gets the attention it deserves.

Yes. MatesAi analyzes what the visitor is looking for and suggests specific products or services with direct links. It doesn't offer a generic catalog — it narrows down the options based on the conversation and presents the most relevant ones, reducing friction and accelerating purchase decisions.

Absolutely. MatesAi proactively suggests relevant add-ons, complementary items, and upgrades that match the customer's current interest. This is done naturally in the flow of conversation — not as pushy sales talk — which meaningfully increases average order value.

MatesAi is trained to recognize hesitation, price concerns, comparison questions, and other common objections. It responds with empathetic, persuasive answers tailored to your business — addressing doubts and guiding the visitor back toward a confident decision rather than abandoning the page.

Yes. When a visitor shows buying intent, MatesAi naturally asks for their contact details — name, email, phone — and captures them as a hot lead. These are people ready to buy right now. All data is stored in your dashboard and can be synced with your CRM.

MatesAi operates 24 hours a day, 7 days a week, 365 days a year — no sick days, no vacations, no time zones to worry about. A visitor landing on your site at 3 a.m. in Tokyo gets the same quality response as one at noon in New York.

Installation takes under 5 minutes. You receive a small JavaScript snippet that you paste into your website's HTML — similar to adding Google Analytics. No technical expertise required. We also provide plugins for Shopify, WordPress, Tilda, and other popular platforms.

You provide us with your product catalog, FAQ, pricing, and any key information about your business. Our team configures the AI to know your offering inside out. No machine learning expertise needed on your end — we handle the knowledge setup for you.

Yes. The chat widget is fully customizable — colors, fonts, avatar, name, and tone of voice all adapt to your brand identity. Your visitors will feel like they're talking to a member of your team, not a third-party tool.

MatesAi supports integrations with popular CRMs and marketing tools. Leads collected during conversations can be automatically pushed to your CRM, email list, or Telegram in real time. Custom integrations via webhook and API are available on higher-tier plans.

On average, businesses using MatesAi see a 1.5–2x improvement in conversion rate, up to 40% fewer lost leads, and a measurable increase in average order value from upsell recommendations. Results vary by industry and traffic volume, but the impact on response time alone — from hours to seconds — drives significant improvement.

A skilled live manager costs ~$800/month — and that's for one person, covering limited hours. MatesAi costs $24.58/month, works 24/7, handles unlimited simultaneous conversations, never gets tired, and never misses a lead. It's not a replacement for human relationships — it's the first responder that ensures no one falls through the cracks.

Yes. Your dashboard gives you access to full conversation logs, lead data, engagement metrics, and conversion analytics. You can see exactly what visitors are asking, how MatesAi responds, and which conversations turn into leads — helping you continuously optimize.

Plans start at $49/month, with mid-tier and advanced options available depending on your traffic volume and feature needs. All plans include full multilingual support, lead capture, and analytics. See the full pricing breakdown on our pricing page.

Yes — 10 days completely free, no credit card required. You get full access to all features so you can see real results on your actual website before committing to a plan.

Yes. There are no long-term contracts and no cancellation fees. You can upgrade, downgrade, or cancel your subscription at any time from your account settings.

Yes. For high-traffic websites, agencies managing multiple clients, or businesses with specific integration needs, we offer custom enterprise plans with dedicated support, SLA guarantees, and tailored setup. Contact us to discuss your requirements.

All data is encrypted in transit and at rest. We do not sell or share customer data with third parties. Conversation data belongs to you — you can export or delete it at any time. Our infrastructure complies with GDPR requirements.

MatesAi operates strictly within the knowledge base and guidelines you provide. It won't invent pricing, make unauthorized promises, or go off-script. For sensitive or out-of-scope questions, it's configured to escalate or redirect to a human. You review all configurations before going live.